The Benazir Income Support Programme (BISP) helps millions of low-income families in Pakistan through regular cash assistance. In 2025, BISP has officially updated its office timings to improve service quality and reduce crowding.
Under the new schedule, BISP offices will remain closed on Saturdays and Sundays. This means that all in-person services such as registration, surveys, or payment verification will now be available only on weekdays.
This update aims to make operations more efficient and reduce waiting times for beneficiaries.
Updated BISP Office Timings for 2025
The new official BISP office hours for all regions in Pakistan are listed below:
| Day | Office Hours | Services Available |
|---|---|---|
| Monday | 9:00 AM – 5:00 PM | Registration, Payment Queries, Surveys |
| Tuesday | 9:00 AM – 5:00 PM | Registration, Payment Queries, Surveys |
| Wednesday | 9:00 AM – 5:00 PM | Registration, Payment Queries, Surveys |
| Thursday | 9:00 AM – 5:00 PM | Registration, Payment Queries, Surveys |
| Friday | 9:00 AM – 5:00 PM | Registration, Payment Queries, Surveys |
| Saturday | Closed | No Services |
| Sunday | Closed | No Services |
Key Point:
Plan your visit only during weekdays to avoid delays or missed opportunities.
Why BISP Offices Are Closed on Weekends
The decision to close BISP offices on weekends helps improve efficiency and service delivery.
Here are the main reasons behind this change:
1. Ensuring Staff Efficiency
Weekend breaks allow staff to rest and focus better during the week. This reduces errors and improves overall performance.
2. Reducing Operational Errors
Limiting working days helps prevent fatigue and overcrowding, which often cause mistakes in data entry or payment processing.
3. Promoting Digital Channels
BISP is encouraging people to use SMS 8171 and online portals to check their payment status, registration details, or verification updates from home.
This system helps maintain quick service during weekdays while still supporting families through digital platforms on weekends.
Benefits of the New Timing Policy
The 2025 timing update brings several benefits for both staff and beneficiaries:
- Reduced Office Crowding: Fewer visitors at once mean smoother service delivery.
- Faster Assistance: Weekday-only operations allow quicker help for each visitor.
- Digital Use Encouraged: Promotes online access and SMS services for faster updates.
- Better Management: Staff can focus on important cases and reduce pending work.
Planning Your Weekday Visit
BISP offices operate from 9:00 AM to 5:00 PM, Monday to Friday.
Beneficiaries should follow these simple steps for a smooth visit:
- Visit during office hours only.
- Schedule registration or survey visits early in the day.
- Use the 8171 SMS service or online portal to confirm payment status before visiting.
- Avoid weekends to save travel time and costs.
Safety Advice for Beneficiaries
To protect beneficiaries from scams and delays, BISP has shared the following advice:
- Do not visit offices unnecessarily on weekends.
- Always use official BISP digital channels for information.
- Never share your CNIC or payment details with strangers.
- Confirm all payments via SMS 8171 or bank notifications only.
Accessing BISP Services Without Visiting Offices
Even when offices are closed on weekends, beneficiaries can still check their details and payments using these digital options:
1. BISP SMS Service (8171)
- Send your CNIC number to 8171.
- Receive instant updates about your payment status, eligibility, or verification requirements.
2. BISP Online Portal
- Visit www.bisp.gov.pk.
- Check your eligibility and payment history.
- Submit queries and update personal details through online forms.
3. Bank and ATM Notifications
- Payments are transferred to registered bank accounts or Easypaisa/JazzCash wallets.
- Use ATM slips or mobile banking apps to verify payments.
Quick Tip: Always keep your CNIC and registered mobile number active to make digital access easy.
Eligibility for Using Weekend Digital Services
To use SMS and online services, beneficiaries must:
- Have a valid CNIC.
- Be registered under BISP or Ehsaas Kafalat.
- Have a linked mobile number for receiving payment alerts.
Once these are verified, beneficiaries can use SMS and online systems even without visiting the office.
Step-by-Step Guide to Using the BISP SMS Service
The 8171 SMS service is quick and easy to use. Follow these steps:
- Open the SMS app on your mobile phone.
- Type your CNIC number (without dashes).
- Send it to 8171.
- Wait for a reply message with your payment or eligibility status.
Tip: Make sure your mobile balance is enough to send an SMS if you check frequently.
Common Issues Faced by BISP Beneficiaries
Some people may still face challenges when using BISP services.
Here are the common problems and their solutions:
| Challenge | Solution |
|---|---|
| Incorrect CNIC details in system | Visit the nearest BISP office during weekdays to update your information. |
| Delayed SMS response | Wait a few hours or check the online portal. |
| Bank account errors | Visit your bank branch to update your account information. |
| Physical verification required | Schedule your visit during weekday hours. |
Other common problems include:
- Network delays in SMS delivery.
- Outdated or wrong bank details.
- Errors in document submission.
How to Overcome These Problems
If your information is incorrect or payments are delayed, follow these tips:
- Visit your nearest BISP center between Monday and Friday.
- Use the BISP helpline or online complaint form.
- Check messages from 8171 only; ignore unofficial messages.
- Update your bank account details if you recently changed your number or branch.
Digital Services – A Step Toward Easier Access
The new timing system encourages digital awareness.
Families can check their status, receive SMS alerts, and access updates from home without visiting an office.
This saves time, reduces travel costs, and minimizes long queues.
The move also supports Pakistan’s goal of digital governance by promoting online access for all citizens.
Key Benefits for Beneficiaries
| Feature | Advantage |
|---|---|
| Weekday Schedule | Smooth, organized operations |
| Closed Weekends | Less staff fatigue and better performance |
| SMS 8171 | Instant access to payment and verification info |
| Online Portal | 24/7 information access |
| Bank Notifications | Direct updates for received payments |
FAQs
1. What are the new BISP office timings for 2025?
BISP offices are open Monday to Friday, from 9:00 AM to 5:00 PM, and closed on weekends.
2. Can I visit a BISP office on Saturday or Sunday?
No, all BISP offices remain closed on weekends. You can use SMS 8171 or the online portal instead.
3. How can I check my BISP payment status?
Send your CNIC number to 8171, or visit bisp.gov.pk to check payment details.
4. What if I get no reply from 8171?
Wait for a few hours or retry. If the issue continues, check your mobile balance or visit your nearest BISP center on a weekday.
5. Can I update my bank details online?
No, bank information updates must be done in person at your branch or BISP office.
Conclusion
The BISP Office Timing Update 2025 ensures that services remain fast, reliable, and beneficiary-friendly.
With offices open from Monday to Friday (9 AM–5 PM), families can manage registration, verification, and payments more effectively.
Digital platforms like SMS 8171 and bisp.gov.pk allow easy access even when offices are closed.
This policy not only reduces crowding and errors but also promotes secure and transparent communication.
By following the updated schedule and using digital tools, beneficiaries can save time and get accurate updates about their BISP support without any hassle.